Frequently Asked Questions

Once your order is shipped, you will receive a tracking number via email.

Orders are usually shipped within 1–2 business days.

In some cases, processing or payment verification may take slightly longer.

If you haven’t received tracking information after a few days, please contact us.

If an item is temporarily out of stock, it will be shipped as soon as it becomes available.

If your order is delayed, please contact us and we will assist you promptly.

Please refer to our Return Policy page for detailed instructions.

If you need assistance, feel free to contact our support team.

Please contact us within 3 business days of receiving your order at sale@twobattery.com.

To help us resolve the issue quickly:

Keep the original packaging
Provide photos of the issue
We will work with you to resolve the problem as quickly as possible.

We cannot accept returns for products that have been used or damaged due to improper handling or misuse.

Please contact us first so we can assist you appropriately.

We accept all major payment methods, including credit and debit cards as well as PayPal.